Hello there,
We experienced a temporary service disruption earlier today.
With an increase in new customers onboarding to the platform, our existing infrastructure capacity was briefly insufficient to handle the rise in demand.
The unexpected load caused service disruption during the day. Our engineering team identified the bottleneck, scaled the infrastructure, and the system is now fully stable.
We’re also implementing additional monitoring and auto-scaling safeguards to ensure this doesn’t happen again as we continue to grow.
We sincerely apologize for the inconvenience and appreciate your patience.
If you noticed any specific issues or need assistance, please reply directly — we’re here to help.
Best,
Team Indexly